Life time colour guarantee + 1 year warrenty

At Kylo Sky, we craft jewellery designed to be lived in, loved, and cherished for years to come. That’s why every piece you purchase is backed by our 1-Year Warranty and a Life Time Colour Guarantee — so you can wear your story with confidence.

What Our Warranty Covers
For one year from the date of purchase, we guarantee your jewelry against:
  • Manufacturing defects in materials or craftsmanship
  • Loose or lost stones due to setting issues
  • Broken clasps, chains, or faulty closures
  • Tarnishing or discoloration beyond normal wear (life time colour guarantee for PVD)
If your piece experiences any of the above, we’ll happily repair or replace it at no cost.

What’s Not Covered
Our warranty does not cover:
  • Accidental damage, loss, or theft
  • Improper care, such as exposure to harsh chemicals
  • Unauthorized repairs by a third party

How to Make a Claim
  1. Contact our customer care team at kyloskyjewellery@gmail.com with your order details.
  2. Share a clear description with photos of the issue.
  3. Our team will guide you through the repair or replacement process.
 

Lifetime Colour Guarantee (PVD-Plated Pieces)

All PVD-plated jewellery from Kylo Sky is protected by our Lifetime Colour Guarantee. Unlike traditional plating methods, our advanced Physical Vapour Deposition (PVD) process bonds colour at a molecular level, creating a finish that resists fading, tarnishing, and wear.

What This Means for You:

  • Your PVD-plated jewellery will maintain its original colour and lustre with proper care
  • If your piece experiences abnormal colour loss or fading, we'll refinish or replace it—for life
  • This guarantee applies to all PVD gold, rose gold, and black finishes

Exclusions:

  • Damage caused by chemicals, abrasives, or improper storage
  • Pieces that have been altered or repaired by third parties