Life time colour guarantee + 1 year warrenty
For one year from the date of purchase, we guarantee your jewelry against:
- Manufacturing defects in materials or craftsmanship
- Loose or lost stones due to setting issues
- Broken clasps, chains, or faulty closures
- Tarnishing or discoloration beyond normal wear (life time colour guarantee for PVD)
Our warranty does not cover:
- Accidental damage, loss, or theft
- Improper care, such as exposure to harsh chemicals
- Unauthorized repairs by a third party
- Contact our customer care team at kyloskyjewellery@gmail.com with your order details.
- Share a clear description with photos of the issue.
- Our team will guide you through the repair or replacement process.
Lifetime Colour Guarantee (PVD-Plated Pieces)
All PVD-plated jewellery from Kylo Sky is protected by our Lifetime Colour Guarantee. Unlike traditional plating methods, our advanced Physical Vapour Deposition (PVD) process bonds colour at a molecular level, creating a finish that resists fading, tarnishing, and wear.
What This Means for You:
- Your PVD-plated jewellery will maintain its original colour and lustre with proper care
- If your piece experiences abnormal colour loss or fading, we'll refinish or replace it—for life
- This guarantee applies to all PVD gold, rose gold, and black finishes
Exclusions:
- Damage caused by chemicals, abrasives, or improper storage
- Pieces that have been altered or repaired by third parties